This video demonstrates how to assign phones to your JBC. This video demonstrates how to enable alerts on your JBC. Wallboards are a visual display of your Contact Center's performance data that can be cast onto a TV screen for your team. Every company is different, and you have the opportunity to feature the metrics that are the most important to your company.
The agent dashboard can be used to see real-time call details and take calls and chats when available. The agent dashboard also enables agents to log in, pause, or log out of all queues simultaneously, including traditional call queues, chat queues, and campaigns. Assign supervisors and agents to specific queues so they can begin taking and managing inbound calls. The CC Admin must be created in the administration portal.
Others can then be added when using GoToConnect. Contact Center provides a variety of data and reports that can help you see in real-time how your agents and queues are performing. Use this dashboard to see your personal productivity and real-time call details for the queues you are assigned to. This video demonstrates how to use the agent view in GoToConnect. Use that view to see real-time call details and take calls. The agent view also enables agents to log in, pause, or log out of all queues simultaneously.
You can access Contact Center from your admin portal or from within other Jive apps using the app switcher. This page helps managers understand in depth what is happening with callers and agents of specific queues in real-time. This page helps key stakeholders analyze performance within the last 90 days and drive data-supported changes to operations by providing reports that can be filtered by a specific queue s , date, and time.
Please allow up to 12 hours for the latest data to display. This report tracks the average time a contact waits for an agent in the queue before hanging up for the selected queue s and date range. This report displays queue usage as it relates to pricing for Contact Center. It displays your month to date usage as well as your average monthly usage so that you can evaluate available pricing tiers. Charges are only applied for the time a call spends unattended in a queue and the time the attended contact spends with an agent.
There are no charges for wrap time or calls that did not originate within a queue. This report tracks agent totals and aggregate statistics for the selected queue s , date range, and agent s.
These results focus on agent performance. This report tracks queue totals and aggregate statistics for the selected queue s and date range. These results focus on queue performance and the resulting impact on customer satisfaction. This dashboard enables you as a manager to understand exactly what is happening with the calls your company receives in real time so that you know how best to prepare for and handle everything coming your way.
You can quickly see what areas might be overwhelmed and could use a few more agents. Beyond that, this dashboard allows you to jump right to that particular queue, put out the fire, and then come back to home base to reassess how everything else is fairing company-wide.
Get a pulse on the health of your organization and stay ahead of the game like you never have before. This page tracks the contact resolution counts for the selected queue s and date range. This shows how a contact was ultimately resolved.
This page allows you to generate a. Exporting a Contact Center Report allows you to download a spreadsheet. The exported rows will match the data in the online report. The exported file will also preserve any applied filters. We are currently experiencing an unplanned outage for this product. View Service Status.
See related products. Get Ready for the Holidays Learn what options you have for the holidays. Watch a video. Set up your holiday schedule. Turn on call forwarding. Record a holiday sound clip. Record a voicemail greeting. What meeting options do I have as an attendee during a GoTo meeting session? What meeting options do I have with the GoTo desktop app or on the web as a meeting organizer?
How do I use the GoTo meeting controls with the desktop app and on the web? How do I join a GoTo meeting from the desktop app or from the web?
How do I join a GoTo meeting as a guest? How do I use visual call parking with the desktop and browser versions of GoTo Connect? How do I download and install the GoTo Connect desktop app?
How do I get my phone system and users ready for the holidays with GoTo Connect? How do I use presence monitoring with GoTo Connect? How do I switch a call between devices? How do I use meeting passwords and locks with GoTo Connect? How do I securely share meeting content? How do I use video transcription and slides? How do I use notes and Smart Notes? How do I set up call forwarding with GoToConnect?
How do I send text and chat messages with GoToConnect? GoToConnect: How do I use call parking? How do I set up GoToConnect user access? GoTo Connect Overview This video provides an overview of GoTo Connect, which is a softphone that allows you to use your computer as your business phone. View More. How do I check my voicemail with the mobile app? How do I record a voicemail greeting with the mobile app?
Yealink T53W -- How do I modify my ringtone? Yealink T48S -- How do I check my voicemail? Yealink T46S -- How do I place a call on hold? Yealink T40P -- How do I set up speed dial keys? Yealink T40P -- How do I set up call forwarding?
Yealink T40P -- How do I place a call on hold? Yealink T21P: How do I modify my ringtone? Yealink T42G -- How do I check my voicemail? Yealink T42G -- How do I set up speed dial? Yealink T48S -- How do I start a 3-way call? Yealink T53W -- How do I set up call forwarding? Yealink VP How do I customize the buttons on my display?
Yealink VP How do I set up and use call parking? Yealink VP How do I modify my ringtone? Yealink VP How do I set up speed dial? Yealink VP How do I set up call forwarding?
Yealink VP How do I start a 3-way call? Yealink VP How do I check my voicemail? Yealink VP How do I place a call on hold? Yealink VP How do I blind transfer a call?
Yealink VP How do I warm transfer a call? Cisco How do I set up and use call parking? Cisco How do I modify my ringtone? Cisco How do I set up speed dial? Cisco How do I use call forwarding? Cisco How do I start a 3-way call? Cisco How do I check my voicemail? Cisco How do I place a call on hold? Cisco How do I blind transfer a call? Cisco How do I warm transfer a call?
How do I set up voicemail on a line in the administration portal? How do I upload a voicemail greeting to the administration portal? How do I record a voicemail greeting? How do I pause or unpause queue calls? Make an International Call This video demonstrates how to dial an international call from your Jive phone. Use Conference Bridges This video demonstrates how to use your Jive phone to use conference bridges. How do I enable voicemail transcription? How do I change my voicemail password?
Transfer a Call Directly to Voicemail This video demonstrates how to transfer a call directly to voicemail from your Jive phone. How do I use the store and forward option with my fax machine? Live document sharing directly from your device. Screen cast your videos, images, charts and graphs. Turn your smartphone or tablet into a flexible document camera by showing your live video feed.
Connect touch displays to bring focus to your work with annotation on captured or live content. Never run out of space for creating, problem solving and teaching with infinite whiteboard capabilities. Extend creativity despite distance with RealPresence Group Series integration. A simple installation instantly turns almost any HD monitor into a collaborative space. Securely deploy, manage and monitor thousands of devices with the web interface and RealPresence Resource Manager.
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Attendees can directly connect around the content for meetings. Host online events, live streams and more while keeping the attendees informed. Easily customize everything including descriptions, logos, splash screen, colors, and more. Engagement CRM Easily send campaigns by merging audiences across multiple events. Get instant feedback from your attendees and make your sessions more interactive.
Create your private social network and enable attendees to engage - like, comment, and post. Photos automatically sync with the gallery. Send campaigns with our premade email layouts or create your own for the campaigns. Allows your attendees to register the events with the personalized and secure flow. Learn more about the security controls behind Pano so you can feel confident about sharing your content.
Pano delivers unparalleled value to your business through ease-of-connection, investment protection and secure software management. Start with a standard HD display for sharing wireless content and upgrade to multi-touch with a simple USB cable when necessary.
Extending the content experience remotely can be done easily with tight integration with your video conferencing systems. Plus, free your IT staff for more important tasks and allow them to securely manage deployments from anywhere over a secure browser interface. Download Now. When connecting directly to a room-based system such as RealPresence Group Series, users need only enter the system IP address. Once connected, share individual applications, images, videos, or an entire desktop with colleagues in the room or anyone connected to your video conferencing call.
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